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TOPIC: gift card image not showing in recipients email

gift card image not showing in recipients email 1 year 6 months ago #4355

  • jakhall
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Hi, the recipient's email does not show the gift voucher image. I have added the website complete url in the bottom of the 'Electronic Gift Card' page of config but still not showing in recipient's email?
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gift card image not showing in recipients email 1 year 6 months ago #4356

  • hungtran
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Hi,

Please forward the gift card email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will take a look at this issue for you.

Thank you
Hung
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gift card image not showing in recipients email 1 year 6 months ago #4362

  • jakhall
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I forwarded the email to your email address and gave you admin login, do you have any fix for the gift voucher image not appearing in recipient's email?
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gift card image not showing in recipients email 1 year 6 months ago #4363

  • hungtran
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Hi

I replied to your email already. You don't include your site's domain in your image's path, so web browser can't load your image, instead of using URL like

images/your_image.jpg

you need to add your domain to it

yourdomain.com/images/your_image.jpg

Regards,
Hung
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gift card image not showing in recipients email 1 year 6 months ago #4364

  • jakhall
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I cannot add the image full url. I can only ‘select’ the image from the images folder: see this screen shot below):
I have also added the site url in the component configuration (see second screen shot below)
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gift card image not showing in recipients email 1 year 6 months ago #4365

  • hungtran
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Hi,

When you select an image, Joomla only gives you the path of the image, not the full URL of it, so to add your site's domain to the image, you switch your editor to "view source code" mode, then search for your image's path in the source code and add your site's domain in front of it.

Regards,
Hung
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