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TOPIC: Coupon not found message

Coupon not found message 4 years 11 months ago #3533

  • Akasha
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Hi, when I try to download a coupon I have this message: Coupon not found.
Can you help me?
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Coupon not found message 4 years 11 months ago #3534

  • hungtran
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Hi

Please check the deal and the order of that coupon, ensure that the order is paid and the deal is tipped. Coupon is available when those 2 conditions are met.

Regards,
Hung
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Coupon not found message 4 years 11 months ago #3535

  • Akasha
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Hi Hung,
order is payed. The deal it's tipped, but it's not work.
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Coupon not found message 4 years 11 months ago #3536

  • hungtran
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Hi

Did this problem happen in the past on the same website?

This case rarely happens, because it often only happens to new sites which are not completely configured yet, but it is worth checking:

- ensure you have a menu item for coupon download
- ensure you turn on friendly URL because it only works when friendly URL is on
- if you use non-friendly URL, you check your coupon by using this URL structure: yoursite.com/index.php?option=com_cmgrou...d=YYY&tmpl=component. Replace XXX with your coupon code and YYY with the ID of coupon download page's menu item

Regards,
Hung
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Coupon not found message 4 years 11 months ago #3537

  • Akasha
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Hi Hung,
thank you for your reply. Yes, it the same website. Now, when I turn on friendly URL I can view and print coupon, but I can't view deals (404 error page).
I activate the hidden menu items too, but does it not work.
Last Edit: 4 years 11 months ago by Akasha.
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Coupon not found message 4 years 11 months ago #3538

  • hungtran
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Hi

So friendly URL is your problem. I can't find any reason why a menu item gives a 404 error. Do you use any SEO component, enable cache or customize your htaccess file?

Hung
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